Return Policy

Return Policy

We hope you are happy with your purchase. However, if you are not fully satisfied, please review our returns policy below.

Hygiene & Safety

Due to hygiene and safety reasons, we are unable to accept returns or offer refunds on any items that have been opened, used, or tampered with. This ensures the integrity and safety of all our cosmetic products.

Change of Mind Returns

If you wish to return an item due to a change of mind, you may do so within 14 days of receiving your order, provided that:

• The item is unused, unopened, and in its original condition
  

Please note:

• Opened or used products are non-returnable

• Return shipping costs are the responsibility of the customer

Faulty, Damaged, or Incorrect Items

Under the Consumer Rights Act 2015, you are entitled to a product that is:

• Of satisfactory quality

• Fit for purpose

• As described

If your item is faulty, damaged, or incorrect, you are entitled to a refund, repair, or replacement.

Please contact us within 30 days of receiving your order with:

• Your order number

• A description of the issue

• Photographic evidence (where possible)

We will resolve the issue in line with your statutory rights.

Non-Delivery of Orders

If your parcel has not arrived within 10 working days of dispatch (28 days for international customers), please contact us with your order details. Following investigation, we will offer a suitable resolution, which may include a replacement or refund, where appropriate.

Important Information

This returns policy does not affect your statutory rights under UK consumer law.